Member Feedback

We wrote to you in October 2018 with details of amounts and how each member’s benefits had been secured following the Plan’s departure from PPF assessment. We have received many letters of thanks from grateful members and the Trustee Board would like to acknowledge receipt of this feedback and to thank all members for their patience and support over the past ten years. We are delighted that our strategy on recoveries and our approach to the buyout process has generated such a wide level of member satisfaction. The process is not quite complete and for eligible members we anticipate a further allocation of Plan funds during 2019. Once again, thank you for your comments and may we take this opportunity to wish you and your families all the best for the New Year.

Back payment breakdown

The Trustees are aware that some pensioner members who were eligible to receive a Back payment have asked for a breakdown of this payment for the purposes of possibly claiming tax back from HMRC.  These requests are currently being processed by our administration team and details will be sent to you as soon as they are calculated.  HMRC have advised that if a member is eligible for a tax rebate they will not be able to receive an adjustment to their tax until after the end of the UK 2018/19 tax year.  The exception is for pensioners living overseas, where the tax year ends sooner and these calculations are being prioritised.

WARNING – Scam Phone Calls

We have been made aware that a few of our members have been contacted by someone who claimed to be calling from Legal & General and asked for our member’s policy details and bank account information.

Please note that neither Legal & General nor the Trustee will ever contact a member asking for such information. If you are the slightest bit concerned about a call (or any other type of contact) you receive then hang up immediately and use a different line to call our dedicated Nortel administration team on 01707 607601 to report your concerns

Unfortunately, pension and investments scams continue to be a threat in the UK, and you should ensure that you’re very careful before giving out your information or entering into an investment.  The Money Advice Service ( provides information that will help you identify these sorts of scams and how to try to avoid them.